Nama : Eka Ilman Munandar
NPM :22110274
complaint letters
PT Sukahati
Electronic And Service
Jl.Gejolak Cinta No.69 Ciaruteun,Jawa Barat Tel (0251)87654321 Email:sukahati@yahoo.com
JX/js
14 July 2009
PT Dilarang Cinta
Jl.Murka No.69 Bogor
Jawa Barat
Dear Sirs,
OUR ORDER NUMBER 9876
We ordered 20 units Laptop on 8 July and they were delivered on 10 July. I regret that 4 of them have problem with Lcd .
The package containing these goods appeared to be in perfect condition and I accepted and signed for it without question. It was on unpacking the laptop the damage was discovered; I can only assume that laptop was due to careless handling at same stage prior to packing.
I am enclosing a list of the damaged goods and shall be glad if you will replace them. They have been kept aside in case you need them to support a claim your supplier for compensation.
Yours Faithfully,
Jhon Xina
Sales Manager
encl
reply letters
Your ref : JX/js
Our ref : SC/st
16 July 2009
PT Sukahati
Electronic And Service
Jl.Gejolak Cinta No.69 Ciaruteun,Jawa Barat Tel (0251)87654321 Email:sukahati@yahoo.com
Dear Mr Jhon
YOUR ORDERED NUMBER 9876
I was sorry to learn from your letter or 14 July that some of the laptop supplied to this order were damaged when they reached you.
Replacements for the damaged goods have been sent by package post tomorrow morning .It will not be necessary for you to return the damaged goods; they maybe destroyed.
Despite the care we take in packing goods there have recently been several reports of damage. To avoid further inconvenience and annoyance to costumers, as well as expense to ourselves, we are now seeking the advice of a packing consultant in the hope of improving our methods of handling.
We apologize once again for this, and hope the steps we use taking will ensure the safe arrival of all yours orders in future.
Your Sincerely
Stone Cold
Marketing manager
NPM :22110274
complaint letters
PT Sukahati
Electronic And Service
Jl.Gejolak Cinta No.69 Ciaruteun,Jawa Barat Tel (0251)87654321 Email:sukahati@yahoo.com
JX/js
14 July 2009
PT Dilarang Cinta
Jl.Murka No.69 Bogor
Jawa Barat
Dear Sirs,
OUR ORDER NUMBER 9876
We ordered 20 units Laptop on 8 July and they were delivered on 10 July. I regret that 4 of them have problem with Lcd .
The package containing these goods appeared to be in perfect condition and I accepted and signed for it without question. It was on unpacking the laptop the damage was discovered; I can only assume that laptop was due to careless handling at same stage prior to packing.
I am enclosing a list of the damaged goods and shall be glad if you will replace them. They have been kept aside in case you need them to support a claim your supplier for compensation.
Yours Faithfully,
Jhon Xina
Sales Manager
encl
reply letters
PT Dilarang Cinta
Jl.Murka No.69 Bogor
Tel (0251)8123456 email:dilarangcinta@yahoo.com
Our ref : SC/st
16 July 2009
PT Sukahati
Electronic And Service
Jl.Gejolak Cinta No.69 Ciaruteun,Jawa Barat Tel (0251)87654321 Email:sukahati@yahoo.com
Dear Mr Jhon
YOUR ORDERED NUMBER 9876
I was sorry to learn from your letter or 14 July that some of the laptop supplied to this order were damaged when they reached you.
Replacements for the damaged goods have been sent by package post tomorrow morning .It will not be necessary for you to return the damaged goods; they maybe destroyed.
Despite the care we take in packing goods there have recently been several reports of damage. To avoid further inconvenience and annoyance to costumers, as well as expense to ourselves, we are now seeking the advice of a packing consultant in the hope of improving our methods of handling.
We apologize once again for this, and hope the steps we use taking will ensure the safe arrival of all yours orders in future.
Your Sincerely
Stone Cold
Marketing manager
