COMPLAINT AND REPLY COMPLAINT LETTER
COMPLAINT LETTER
12th December 2013
FAMILY COMPANY
27 North Depok
Depok
INDONESIA
Dear
Sirs,
With
this letter, we notify that our order computer package we've arrived
appropriate time. However, after we check, there is a malfunction of some
computer that you sent.
That
such flaws would we can explain as follows :
1.
Three units monitor broken.
2.
Two units of the cpu does not function.
3. Three units of a keyboard
broken.
As evidence, the damaged goods we send back to you to be examined and become your attention.
As evidence, the damaged goods we send back to you to be examined and become your attention.
We
wish we didn't order goods damaged like this again in the latter days because
it is very injurious to the rate business of our company. If you repeat this
mistake for the second time us with very sorry to have to decide a cooperative
relationship that has long existed this.
We were waiting for a reply from you. Thank you.
sincerely yours,
PT. REMAJA MEDIA
Kemang 1
south
Jakarta
INDONESIA
REPLY COMPLAINT LETTER
14th December 2013
PT. REMAJA MEDIA
Kemang 1
south
Jakarta
INDONESIA
Dear Mr. director of PT. REMAJA MEDIA,
Your letter dated 11
December 2013 had
we've received and we consider and understand. So it is with our production
goods being restored because there is a shortage of or damage.
With excusatory plea of magnitude, we cannot receiving a complaint you. The reason that we can offer to you is as follows :
1. Packages of computer that we have sent to you in a state of good.
With excusatory plea of magnitude, we cannot receiving a complaint you. The reason that we can offer to you is as follows :
1. Packages of computer that we have sent to you in a state of good.
2. A computer that
we send a whole has to pass the test feasibility.
However, because you have sent and showing damage on goods orders you then we as a manufacturer that will be held responsible and changed all the damage to the goods. We will send reimbursement for goods damaged within two days as from this letter received.
So we talk about the answer of complaints you over damage packages of computer products us.
However, because you have sent and showing damage on goods orders you then we as a manufacturer that will be held responsible and changed all the damage to the goods. We will send reimbursement for goods damaged within two days as from this letter received.
So we talk about the answer of complaints you over damage packages of computer products us.
For your attention, We would like to thanks.
